FAQs

Our Press-On Nails FAQ page is designed to address all your questions about the collaboration process, including custom nail design services, pricing, payment options, logistics, delivery timelines, and after-sales support. We aim to provide clear and detailed information, ensuring you have a complete understanding of our false nail products and services while helping you seamlessly navigate the process of creating and sourcing the perfect press-on nails for your needs.

  About company 
About Cooperation Process
  About product
  About customization
  About Price and payment
About shipping logistics
  About after-sale service

  About company 

Are you a factory?

Yes, we are a senior press on nails manufacturer with 20 years experience, providing one-stop service from mold opening, injection, production, sales to after-sales.

What are your main products?

We have a very rich artificial nails product line, covering plastic artificial nails, nail tools, nail stickers, nail decorations, nail polish, eyelashes and so on.

What are your customer groups?

We are mainly supplying to Amazon, supermarkets, celebrities and start-ups.

What countries do you mainly export to?

Our products are exported all over the world, mainly to North America, Europe and the Middle East.

 

About cooperation process

How can I begin working with your company?

You can reach out to us through our official website or contact details. Our sales team is ready to guide you through the process.

What are the steps in the collaboration process?

The process includes initial communication to understand your needs for the nails, sample confirmation, contract signing, production, quality inspection, and logistics and delivery.

What information is required to start the collaboration?

You’ll need to provide your company details, press on nails product requirements, customization preferences, and cooperation objectives to begin the process.

How long does the collaboration process take?

The timeline depends on your specific needs for the manicure set and order size. Typically, it takes a few weeks to several months from demand confirmation to product delivery.

What support will I receive during the collaboration?

We offer professional technical support, marketing guidance, and responsive after-sales services to ensure a smooth and successful partnership.

How is the cooperation agreement signed?

We’ll provide a draft cooperation agreement for your review. Once confirmed by both parties, the agreement will be signed to ensure a legal and standardized collaboration process.

 

  About product

Are your Nails safe, environmentally friendly and non-toxic?

Our false nails are eco-friendly, no animal testing, non-toxic.

Can I reuse the wearable nails?

To preserve quality standards and nail health, we recommend a fresh set for each use.

What is the material of your wearable nails?

According to customer's market position, we have different materials such as ABS, gel, acrylic, etc to made the nail tips

Do you provide product samples?

Yes, customers are welcome to apply for nails samples for testing and evaluation.

How long is the delivery time?

Usually 30 days after sample confirmation, it depends on customer's detailed requirements.

How do I determine which product is right for me?

You can choose the product type and specifications that suit you based on your needs, budget, and expected results.

What certifications and inspections have your products passed?

Our products have passed relevant quality certifications and inspections, including FDA, SGS, etc., to ensure product safety and reliability.

Can I customize special specifications or packaging?

Yes, we provide customized services, you can customize special specifications, packaging and private label etc. according to your needs.

  About customization

Does it support small batch customized orders?

Yes, for startup brands and small wholesalers, we can provide small batch orders.

Do you provide customized nail service?

Yes, we provide customized services including nail shape, material and design.

Do you provide customized press on nails packaging service?

Yes, we have abundant color box templates for customers to choose from, and we can also customize according to customers' requirements.

Are there any additional charges for customized services?

Customized services may be subject to appropriate customization fees based on your specific requirements, which can be negotiated with our sales team.

How long does customized service take?

The time for customized services depends on your specific needs and order volume. Generally speaking, we will provide you with customized solutions as soon as possible.

  About price and payment

Do you offer discounts for bulk purchases?

Yes, we provide discounts for bulk orders. The specific discount rate depends on the false nails order quantity and the terms of cooperation.

What payment methods do you accept?

We offer multiple payment options, including bank transfer, credit card payments, PayPal, and more, to ensure convenience for our clients.

Can you provide invoices?

Absolutely! We issue legal invoices that can be used for reimbursement and accounting purposes.

How are your product prices determined?

Our pricing is influenced by several factors, such as the order quantity, customization requirements, and current market trends.

  About shipping logistics

How long does delivery take?

Shipping times vary based on your location and chosen shipping method. International delivery typically ranges from a few weeks to a few months.

Is express delivery available?

Yes, we offer express delivery options. You can select from standard or expedited shipping services to match your needs.

What transportation methods do you support?

We partner with reliable and stable logistics providers, offering a variety of transportation options to ensure smooth delivery.

Can I use my own shipping agent or company?

Absolutely! We can coordinate delivery to a specified address using your preferred shipping agent.

Do your products support global logistics?

Yes, our press-on nails are available for global shipping, ensuring you can receive them no matter where you are.

How can I track my order?

You’ll receive a tracking number that lets you monitor the status and progress of your order at any time.

  About after-sale service

What should I do if there’s an issue with the products I received?

If you experience any false nails or package quality issues, please contact our after-sales team or your sales manager immediately. We’ll provide the best solution to address the problem.

What type of after-sales support do you offer?

Our team is always available online to assist with new product inquiries and help maintain strong customer relationships, ensuring timely support whenever needed.

Can I cancel my order?

We’re sorry to hear you’d like to cancel your order. Instead, we’d be happy to help adjust it to better suit your needs. Please reach out via live chat or email us at [email protected] for assistance.

The colors don’t match the photos I saw.

While we strive to match colors as closely as possible to the pantone color, exact matches can be challenging due to differences between physical products and digital displays.

How do I contact your after-sales customer service team?

You can reach our after-sales team through the contact details on our official website or via our online customer service system. We’re here to provide timely help and support.

What are the working hours of your after-sales support team?

Our team will respond promptly to your inquiries during working hours, ensuring you receive solutions and assistance as quickly as possible.

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Latest News

Stay informed with the latest developments and insights from our company.

Our Latest News is your go-to destination for updates on groundbreaking innovations, industry trends, and company announcements.

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